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| Kensington
Financial Consultants Limited |
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Train 2 Develop designed and
delivered a tailor made customer excellence
programme that in addition to developing
the skills of our customer service advisors
also saw our staff return to the contact
centre motivated and ready to deal with
the challenges that face them on a day to
day basis.
They took time to understand our organisation
and our processes to ensure that the solutions
Train 2 Develop provided would blend with
our brand values and cultural ideals. Their
flexible approach to this project also met
with the needs of our rapidly growing organisation.
The programme they delivered was fun and
interactive and met both the objectives
of the organisation as well as those of
the individuals that attended.
Our positive experience of working with
Train 2 Develop has led us to continue to
build on our existing relationship with
them by asking them to provide a range of
training and development solutions for the
future including sales training and development
of our team leaders. |
S
Parkin - Director |
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| Intuition
Publishing Limited |
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| We used Train 2 Develop as
subject matter experts (SME’s) to
help us develop and deliver an online learning
programme for the NVQ Level 2 in Customer
Service to one of the UK’s leading
online training providers. Train 2 Develop
were flexible in their approach and the
quality of the work they delivered was
of an excellent standard. They got ‘up
to speed’ on what was required by
both our client and us very quickly, which
allowed us to meet strict deadlines for
the delivery of this project.
Working with Train 2 Develop was a positive
experience and we are pleased to be developing
an on ongoing relationship with them as
subject matter experts (SME’s) for
future projects.
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Jean
Shelley - Project Manager |
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